🛒 Refund Policy

At Eco Toners, we are committed to delivering high-quality, eco-friendly printing solutions. If you’re not completely satisfied with your purchase, please review our refund policy below:

✅ Faulty or Damaged Products

• Reporting: Please notify us within 48 hours of receiving your order if the product is faulty or damaged.

• Resolution: We will issue a full refund or send a replacement, depending on your preference.

• Return Process: To process your return, contact our customer service team at info@eco-toners.co.uk or call 0333 050 7990 to obtain a returns reference and instructions.

• Inspection: We may request to inspect the faulty goods or send an independent engineer to assess the issue.

• Return Shipping: If a return is necessary, we will cover the cost of return shipping.

🔄 Unwanted or Incorrectly Ordered Items

• Return Window: Items can be returned within 10 days of purchase.

• Restocking Fee: A 20% restocking fee applies to returns of unwanted items.

• Return Shipping: You will be responsible for the cost of return shipping unless the item was sent in error.

• Condition: Items must be unused and in their original packaging. 

🛠 Warranty and Lifetime Guarantee

• Coverage: All Eco Toners products come with a lifetime guarantee against defects in material and workmanship.

• Printer Protection: Using our products will not void your printer’s manufacturer warranty.

• Repair or Replacement: If a defect is found, we will repair or replace the product at no additional cost to you.

• Printer Damage: In the rare event that our product causes damage to your printer, we will reimburse you for the repair or provide a replacement printer of equivalent specification. 

📦 Return Instructions

1. Contact Us: Reach out to our customer service team at info@eco-toners.co.uk or call 0333 050 7990 to request a returns reference and instructions.

2. Prepare the Item: Ensure the item is securely packaged in its original packaging.

3. Ship the Item: Send the item to the address provided by our customer service team.

📞 Contact Information

• Email: info@eco-toners.co.uk

• Phone: 0333 050 7990

• Website: https://store.eco-toners.co.uk